Hospice of San Joaquin has been serving the San Joaquin County and surrounding areas for 44 years. Up until a few years ago when someone said they had hospice care, it was almost guaranteed that it was with Hospice of San Joaquin. However, that is not the case today.
One of the most disheartening things that we are experiencing here at Hospice of San Joaquin is the opposite of years past. At least once or twice a week, we will have an interaction with a caregiver or patient situation where someone calls Hospice of San Joaquin to complain that they have not seen a nurse in over a week or that their loved one is in pain but they do not have any pain medication. We of course immediately respond by asking for their name, so we can locate them in our system. Although, at this point, we already have a suspicion that they are not receiving care from Hospice of San Joaquin, because this would not happen here. We then confirm with them that they do not have Hospice of San Joaquin, and then we work to get them transferred to our services so that we can immediately get the patient seen and symptoms controlled.
Why is this happening? It is happening because individuals have discovered that if you provide the absolute minimum care to patients that you can make money owning a hospice. San Joaquin County had about six hospice agencies in 2014, today there are over 30 hospice agencies. The antics they use to get patients are crafty. One of our employees had a family member admitted to the wrong hospice because the hospice agency said, “Yes, we are hospice in San Joaquin” a simple play on words, and you end up with the wrong hospice agency. Why do they do this? because they want to be Hospice of San Joaquin, but they are not. So, protect your families and friends by making sure you get care from Hospice of San Joaquin, the one with the butterfly logo.